How can I contact MoToPLY X?

You can reach us anytime by email at info@motoplyx.com. Our customer service team typically replies within 24 hours.

Do you ship worldwide?

Yes, we ship to most countries worldwide.

Where do you ship from?

All orders are processed and shipped directly from our fulfillment centers, depending on your location, to ensure the fastest delivery possible.

Can I change or cancel my order?

We can make changes or cancel an order if it hasn’t been processed yet. Please contact us within 12 hours of placing your order. Once an order has been shipped, we are unable to cancel it.

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, and other major credit/debit cards.

When will my order be processed?

Orders are processed within 1–3 business days after payment is confirmed.

How long will it take to receive my order?

Delivery times vary depending on your location. On average, shipping takes 7–15 business days.

What if I don’t receive my order?

If your order doesn’t arrive within the estimated timeframe, please contact us. We’ll investigate and either reship your order or issue a refund.

Will I be charged customs and taxes?

Customs fees, duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

How do I return an item?

If you’re not satisfied, you may return items within 30 days of delivery. Please contact our support team for instructions before sending anything back.

What if the item(s) I received are defective, incorrect, or damaged?

Please email us with photos of the product within 7 days of receiving your order. We’ll arrange a replacement or refund at no extra cost to you.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method.